Refund policy
Refund Policy
Thank you for shopping with The Little You Books. Each book is personalized and made to order using the details submitted by the customer at checkout or through our personalization form.
Because our products are custom-made and clearly personalized, we do not accept returns, exchanges, or cancellations for non-defective personalized items once production has started.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us at mail@thelittleyoubooks.com within 7 days of delivery.
Please include:
- Your order number
- A short description of the issue
- Clear photos of the damaged, defective, or incorrect item
- Photos of the packaging if the shipment was damaged in transit
If we confirm that the item is damaged, defective, misprinted, or incorrect, we will offer an appropriate remedy, which may include a replacement, reprint, or refund.
Personalized Items
We cannot accept returns or provide refunds for:
- Customer spelling mistakes, typos, or incorrect personalization details submitted by the customer
- Change of mind after production has started
- Non-defective personalized products
- Incorrect shipping addresses submitted by the customer
- Delays caused by carriers, customs, import processing, or events outside our reasonable control
- Minor color differences between screen previews and printed products
Please review all names, spellings, dedication text, and personalization details carefully before submitting your order.
Cancellations
Orders may be cancelled only if production has not yet started. If you need to request a cancellation, contact us as soon as possible at mail@thelittleyoubooks.com. We cannot guarantee cancellation once an order has entered production.
Legal Rights
Nothing in this policy limits any non-waivable consumer rights that may apply under the laws of your country, state, province, or territory. If a product is faulty, damaged, not as described, or otherwise fails to meet applicable consumer guarantees, we will handle the issue in accordance with applicable law.
For customers in the European Union and European Economic Area, the usual 14-day withdrawal right may not apply to goods that are made to order or clearly personalized. This does not affect your rights if the item is defective, damaged, or not as described.
Change-of-Mind Returns
We do not accept change-of-mind returns, exchanges, or refunds for personalized, made-to-order products once production has started. This applies to non-defective personalized products, including cases where the customer no longer wants the item, ordered the wrong product, submitted incorrect personalization details, or made a spelling mistake in the information provided.
Product Images and Printed Results
Product images are illustrative previews intended to show the book's general style, theme, and personalization concept. Final printed artwork, layout, colors, cropping, and small design details may vary slightly depending on the selected personalization, print process, materials, and screen settings.
Minor variations in color, layout, image placement, or print appearance are not considered defects. If the product is materially different from the product description or from the personalization details confirmed in your order, please contact us at mail@thelittleyoubooks.com.
Regional Consumer Rights
United States: We do not accept change-of-mind returns for personalized, made-to-order products. If your item arrives damaged, defective, misprinted, or incorrect due to our error, contact us within 7 days of delivery with photos and your order number.
European Union / EEA: Personalized and made-to-order products may be exempt from the 14-day right of withdrawal. This does not affect your legal rights if the product is damaged, defective, incorrect, or does not conform to the order.
Canada: We do not accept change-of-mind returns for personalized products. We will provide an appropriate remedy if the product is damaged, defective, misprinted, incorrect, or otherwise fails to meet applicable consumer protection requirements.
Australia: We do not accept change-of-mind returns for personalized products. This does not exclude your rights under Australian Consumer Law if the item is faulty, damaged, not as described, or does not meet applicable consumer guarantees.